Customer Relations Representative

Join Vads Indonesia as a Customer Relations Representative and become the face of exceptional customer service in Kalimantan Timur. In this dynamic role, you will engage directly with customers, providing face-to-face support, resolving inquiries, and ensuring their satisfaction. Our company is committed to delivering top-notch services, and we believe your passion for customer relations will be the key to our success.

As a Customer Relations Representative, you will be the first point of contact for our valued customers. You will handle a variety of customer interactions, from initial inquiries to post-purchase support. Your ability to communicate effectively and your problem-solving skills will be crucial in maintaining our high standards of service.

At Vads Indonesia, we offer a supportive and collaborative work environment. We are looking for a dedicated professional who is eager to grow and develop their career in the customer service industry. If you are ready to take on this exciting challenge, we invite you to apply and be part of our team in Kalimantan Timur.

📋 Tanggung Jawab Pekerjaan

• Provide face-to-face customer support and resolve inquiries promptly and effectively.
• Handle customer complaints and escalate issues as necessary to ensure customer satisfaction.
• Assist customers with product information, order status, and other service-related queries.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with the sales and marketing teams to promote our products and services.
• Participate in training and development programs to enhance your customer service skills.
• Adhere to company policies and procedures to ensure consistent service quality.
• Contribute to the team's goals by maintaining a high level of customer satisfaction and loyalty.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with Indonesian language and culture.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to travel to different locations within Kalimantan Timur as needed.

🛠️ Keahlian

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